Shipping Policy

How long does it take to receive my product?

Typically, it takes about 3-5 business days for photo wallet to be produced and sent out. Once shipped, Standard Shipping will deliver time 6-9 business days.

Please note that during the holidays our production time may vary.

Can I change the destination country of my order?

After your order has been sent out, you may not change your shipping address. 

How much is shipping?

Free shipping over AU$69.00. For orders under $69.00, you'll have to pay AU$9.99 as shipping fees.

How will I know my order has shipped?

You will receive a shipping confirmation email once your order is ready to ship. Please note that orders may take up to 8 business days to process before they are shipped due to customized work involved. Once you have received this email please allow 24-48 hours for your tracking number to update with USPS. 

Please keep in mind delivery dates may change due to inclement weather conditions or holiday.

 

Do you ship internationally?

We happily fulfill international orders! Our production time will be the same and shipping costs vary depending on where the order is going. Depending on your home country a customs tax may be applied in addition to your shipping cost.

NOTE: All prices on our site are AU$. Once you complete your transaction, it will charge your card in your respective currency.

The following countries and regions cannot be delivered:

Ascension Island, Bangladesh, Bosnia & Herzegovina, Botswana, Burundi, Caribbean Netherlands, Cayman Islands, Central African Republic, Cocos (Keeling) Islands, Congo - Brazzaville, Côte d’Ivoire, Dominican Republic, Ecuador, Eswatini, Falkland Islands, French Guiana, French Polynesia, French Southern Territories, Georgia, Guadeloupe, Hong Kong SAR, Indonesia, Iraq, Jersey, Liberia, Libya, Macao SAR, Mali, New Zealand (1 of 17 regions), Palestinian Territories, South Africa (1 of 9 provinces), South Georgia & South Sandwich Islands, Suriname, Tristan da Cunha, U.S. Outlying Islands, United States (1 of 62 states), Vietnam, Wallis & Futuna

Please note: 

• If your personalized product was remade, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you a perfect gift. 
• At this time, we do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
• Expedited shipping is not offered to P.O. Box shipping addresses.
• We do not offer overnight shipping.

If you have any questions, please feel free to contact us via email: